Oracle Applications : Receivables : Claims

Claims :

There are 4 claim classes:

•  Claim
•  Debit Claim
•  Deduction  
•  Overpayment

Can we upload claims using API

Upload claims is via Public API - OZF_CLAIM_PUB.CREATE_CLAIM.

OZF_CLAIM_PUB.create_claim() supports creating the claim in any status.
User has to input a valid status_code and related user_Status_id to the API.

Claims which are in Open status can be interfaced to AR.

Depending on the claim settlement method the behaviour changes.  Settle by Credit Memo is an Asynchronous settlement method. So claim will be moved to Pending Close first and Autoinvoice & Claims Settlement fetcher is required to close these claims. Synchronous settlement methods (Credit Memo - Invoice, Chargeback etc) will settle claims on-line.

Resolving Claims 

        Not Associated to an Invoice The following resolutions occur directly in Trade Management:  For valid non-invoice related claims, you can: - Create an on account credit memo (for a short payment) - Apply an existing credit memo (for a short payment)

- Create an on account credit-cash application line (for an overpayment)

- Create a debit memo (for an overpayment)

- Apply an existing debit memo (for an overpayment)  For invalid non-invoice related claims, you can:

- Enter a chargeback on the receipt (for a short payment)   For both valid and invalid non-invoice related claims, you can:

- Write off the remaining amount on the receipt (for an overpayment) The following resolution must be manually completed in Receivables.  For invalid non-invoice related claims, you can:

- Create a write-off adjustment (for a short payment)

Content Courtesy: Different sources